Contact

For anything related to your order, account, licenses, downloads, refunds, security reports, or privacy requests — email us at support@magnum.cx.

What to include

• Your account email.
• Your order ID (for purchase issues).
• A clear description of the issue, including any error messages.
• Relevant timestamps (so we can find the activity in our logs).

Response times

• Account / delivery / license issues: within 24 hours on business days.
• Refund requests: within 48 hours on business days.
• Privacy / data requests: within 30 days (per policy).
• Security reports: priority handling.

Security reports

If you believe you have found a vulnerability, please email the address above with "security" in the subject. Do not publicly disclose until we have had a reasonable chance to address it.