Product Setup and Troubleshooting Guide

A walkthrough for configuring supported overlays, checking system requirements, and resolving common setup issues.

Before You Start

Before launching the product, make sure your graphics overlay is configured correctly.

Overlay Compatibility

Graphics card	Supported overlay
NVIDIA	NVIDIA App Overlay or SteelSeries GG
AMD	SteelSeries GG

Note: NVIDIA App Overlay may not work in fullscreen mode. If you use NVIDIA overlay, set your game to Borderless or Windowed mode.

1. Configure Your Overlay

SteelSeries GG

SteelSeries GG supports fullscreen.

Download SteelSeries GG: https://steelseries.com/gg/download/

To configure SteelSeries:

Open SteelSeries GG.
Go to Settings → General.
Enable Sonar.
Go to Sonar → Shortcuts.
Set Master → Volume Up to F7.

Press F7 before launching when using SteelSeries.

NVIDIA App Overlay

NVIDIA App Overlay does not support fullscreen.

Download NVIDIA App: https://www.nvidia.com/en-eu/software/nvidia-app/

To configure NVIDIA App Overlay:

Open the NVIDIA App.
Go to Settings → General.
Enable In-Game Overlay.

2. Loader

Loader download:

http://undetect.net/download/loader

Basic launch steps:

Open the loader.
Enter your activation key.
Select your product.
Start the game after the loader finishes.
Open or close the in-game menu with the Insert key.

System Requirements

CPU with AES support
SVM / VT-X enabled in BIOS
Intel or AMD CPU
Windows 10 / Windows 11, versions 1809 through 24H2
16 GB RAM
Supported graphics overlay configured

Product Compatibility Notes

For Delta Force and Arena Breakout, make sure your Windows installation, game installation, and network setup are clean and stable before use.

Troubleshooting

Error: Please launch SteelSeries moment overlay

Solution: Disable and re-enable the NVIDIA overlay, then try again.

Error: Please launch SteelSeries Sonar overlay

Solution: Press the configured Sonar bind before launching so the overlay starts correctly.

Error: Menus flicker or black screens appear in-game

Solution:

Open SteelSeries GG.
Go to Settings → Moments.
Open Capture and Sound.
Turn off Allow Moments to Capture While Gaming.

Error: Please disable Intel Rapid Storage Technology

Solution: Intel RST must be disabled.

Instructions:

https://answers.microsoft.com/en-us/windows/forum/all/uninstalling-the-intelr-rapid-storage-technology/e3c4b6d6-56ba-4ac5-be50-89843c9d9b22

Error: The bind button does not work

Solution: Try again. If it still does not work, run the overlay software as administrator.

Error: No menu appears or the loader closes immediately

Solution: Install the latest Visual C++ Redistributable:

https://aka.ms/vs/17/release/vc_redist.x64.exe

Error: Unsupported Firmware

Solution: Convert the disk containing Windows to GPT format and switch BIOS from Legacy mode to UEFI mode.

Error: 0x296

Solution: Try again after restarting the product.

Error: Unknown network error

Solution: Check your internet connection and try again. If you are using a VPN, disconnect it and retry.

Error: Failed to allocate memory / failed to map memory

Solution:

Restart your PC and try again.
If the issue continues, clean your startup programs.
Download Autoruns: https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns
Disable non-system startup programs.

In some cases, drivers from removed programs may remain in the system and cause conflicts.

Error: Failed to load dependencies

Solution:

Make sure required runtime libraries are installed.
Restart your PC.
Clean your startup programs if the issue continues.

Error: AES instruction set is not supported

Solution: Your CPU does not support the AES instruction set. This cannot be fixed through software.

Error: Please enable Intel VT-X / AMD-V in BIOS

Solution: Enter BIOS and enable the matching virtualization setting:

Intel Virtualization Technology
Intel VT-X
AMD-V
SVM Mode

Error: VMX / SVM is not supported

Solution:

Open Control Panel.
Go to Programs and Features.
Open Turn Windows features on or off.
Make sure Virtual Machine Platform and Hyper-V are disabled.

If the error continues, open Command Prompt as administrator and run:

bcdedit /set hypervisorlaunchtype off

Then restart your PC.

Windows 11 VMX / SVM Fix

If you are on Windows 11 and the previous steps did not work, run PowerShell as administrator and use:

takeown /F "C:\Windows\System32\hvix64.exe"
icacls "C:\Windows\System32\hvix64.exe" /grant *$(([System.Security.Principal.WindowsIdentity]::GetCurrent()).User.Value):F
takeown /F "C:\Windows\System32\hvax64.exe"
icacls "C:\Windows\System32\hvax64.exe" /grant *$(([System.Security.Principal.WindowsIdentity]::GetCurrent()).User.Value):F
del "C:\Windows\System32\hvix64.exe"
del "C:\Windows\System32\hvax64.exe"

Restart your PC afterward.

Error: Either virtual or RAID disk is present

Solution: Disable RAID in BIOS settings if your system supports doing so safely.

Error: CRD failed / Failed to init render

Solution:

On desktop PCs, the graphics card may be unsupported.
On laptops, try disabling the built-in graphics card in BIOS if your system supports it.

Error: Incorrect HWID

Solution: Open Command Prompt as administrator and run:

wmic diskdrive get Caption, SerialNumber
wmic baseboard get SerialNumber

If either command fails, there may be an issue with your Windows installation or system configuration.